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Smart Carpet Complaint - Never Again
Smart Carpet Complaint

Smart Carpet Complaint

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Never Again


I was an exceptionally happy Smart Carpet customer who had 4 previous flooring jobs completed by the company within the last 5-6 years. I finally decided, after 2 laminate floors, to install hardwood flooring in both my living room and dining room. The cost was a hefty $5,000+, but I happily handed over my money because I thought that this would be the last floor that I'd have to install in these rooms. After 6 months, the wood starting to literally peel off and after 1 year the planks are now starting to come up as well. Smart Carpet sent a Mohawk rep. to investigate the issue. He was in my home for 5 minutes and told me that it was my fault because I use Swiffer products! I then contacted an independent floor inspector, who Smart Carpet recommended, who told me that the flooring was defective and should be replaced. Smart Carpet has refused to honor this report, as has Mohawk, their supplier. I will now be replacing $5,000 worth of flooring again, but never again with Smart Carpet.


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